We're Here To Help
You may do a one-time 1-to-1 exchange for your product (please see exceptions below) within 14 days of purchase in original, unworn condition with packaging and tags intact.
- Email us at firstname.lastname@example.org with your name and order number, and which items you would like to exchange for.
- Mail your item to 333 Kreta Ayer Road 03-21 Singapore 080333. We will not be liable for lost mail should it be sent via regular mail. Shipping will be borne by the customer.
- Or do a one-to-one exchange directly at our shop locations.
- Curious Creatures reserves the rights to reject any exchange request if it does not comply with our exchange policy.
Permanent Jewelry, Earrings, Home Goods, Sale Items and Bespoke Jewelry are not eligible for exchange.
We accept returns (please see exceptions below) within 7 days of purchase or upon receiving your orders for a cash refund via the original mode of payment.
We accept returns (please see exceptions below) within 14 days of purchase or upon receiving your orders for refund(s) via store credit(s).
Store credit(s) will be valid for 6 months from the date of issue.
Returns must be made at the original store of purchase within the above stipulated time frame.
- To be eligible for a return store credit, email us at email@example.com to enquire about eligibility.
- Send your items back to our HQ within 14 days for local orders and 21 days for overseas orders.
- Items must be in original, unworn condition with packaging and tags still intact.
- All items must be shipped back to us in the original box to avoid damaging the jewelry. Any returns with damage will not be refunded.
- Sale items cannot be returned.
- Curious Creatures reserves the rights to reject any returns request if it does not comply with our returns policy.
Permanent Jewelry, Earrings, Home Goods, Sale Items and Bespoke Jewelry are not eligible for returns.
What if my product is damaged?
Don’t worry, we’ve got you! If you’ve received a damaged or incorrect item, send us an email at firstname.lastname@example.org with a clear photo of the defect or the wrong item you received, along with your name and order number.
- Demi-fine Jewelry: 90 Days
- 14k Fine and 18k A Fine Line: 12 Months
This warranty does not cover lost items, scratches that come with normal wear and tear (e.g bent ring from careless use or broken chain).
Repair charges outside of warranty period or the above will be borne by the customer.
*This warranty does not apply to Permanent Jewelry. For Permanent Jewelry, read here.
How long does it take to process my return?
Once we have received the package, it takes up to 5 business days to process your return and issue a refund. An email update will be sent once we process your return and refund back to your original method of payment. It can take up to 3-7 business days for refunds to appear on your bank statement.
We’re unable to refund original shipping fees on any orders. For orders outside of Singapore there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Curious Creatures will not cover or reimburse these fees.
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